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Credit Card Education


ATTENTION: MasterCard
® Credit Card Account Holders

Aloha Air, ATA and Skybus airlines recently filed bankruptcy, canceling all pending passenger flight operations.  Some of our credit card account holders may be impacted by this event. Here is some information to assist any of our impacted credit card account holders.

Pending Aloha Air / ATA Flight Arrangements

Aloha Air and ATA are providing alternative options for transferring pending flights to another airline. Visit their websites for more information at:
 
            Aloha Air:          www.alohaairlines.com
            ATA Airlines:     www.ata.com
 
Pending Skybus Flight Arrangements / Transaction Disputes
 
If our MasterCard® credit card account holders:
  • Have pending transactions or flight arrangements with Skybus airlines
  • Are unable to find comparable travel alternatives through the Aloha Air / ATA Web sites
  • Wish to dispute a pending transaction with Aloha Air/ATA/Skybus
Please fax the following information to the FIS Disputes Department at 727-570-8810 who will then initiate a dispute on the cardholder’s behalf.
  • The cardholder’s name, account number and signature
  • The date and the amount of the disputed transaction
  • The name of the airline and the dates they were scheduled to travel
  • The date the cardholder contacted the airline regarding resolution and the airline’s response
  • If the cardholder has a paper or electronic airline ticket
  • How the cardholder discovered the airline was no longer in business 

           Frontier Airlines: www.frontierairlines.com/restructure
           Skybus Airlines: www.skybus.com  


Been Universally Defaulted?

Have you been UNIVERSALLY DEFAULTED  by your credit card company? Did they hike up your credit card annual percentage rate even though your payments were made on time?  Well, you need to get off the high interest rate merry-go-round and transfer your balance to a new Pacific Transportation Federal Credit Union (PTFCU) MasterCard® or Platinum MasterCard®. At PTFCU your new MasterCard®  features: 

  • No Annual Fee
  • No Cash Advance Fee
  • Low interest rate

AND, best of all, NO UNIVERSAL DEFAULT Terms.  You've tried the rest, now try the best!  Apply at any PTFCU branch or on-line. 


Tips to protect your credit card

* Know where your card is at all times.
* Use the card at merchants you know and trust.
* Never give your card number over the telephone to someone calling you and asking for it.  If the call is legitimate, they will already know the number and won't have to ask for it.
* If you doubt the caller, hang up and call the card issuer directly to determine if the call is valid.
* Never give anyone your PIN (personal identification number).  You are responsible for it and it is as good as your signature.
* Keep your receipts and match them to the monthly billing statement.
* If you lose your card or there are unauthorized charges on it, contact the card issuer immediately. 

PTFCU is an equal opportunity lender.  Credit card accounts subject to credit approval. Your rate will be based on your credit qualifications.     

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